FAQs

How do I make an order?

It is as simple as filling in the contact form making sure you state how many succulents you'd like to order and which style, a shipping address you'd need the succulents shipped to, and your event date. 

We will take it from there!

Can I return my order?

Because of the nature of our product, all sales are final sale. If you do have any concerns or questions please email us at contactgtplants@gmail.com and we will do our best to help you.

What if my order is received late and not on time?

We make sure we ship orders in time for our clients to receive them way ahead of time. If a mistake is made on our side we will cover any cost to have your order delivered in time. 
Unfortunately, we can not take any responsibility for late orders due to issues out of our control. 
We care about our customers and will do our best to resolve any issues.

Can I cancel my order?

We do have a non-refundable policy. If you would like to cancel your order please email us and if it is at all possible for us we would be more than happy to try and cancel your order and if a refund of any kind would be possible. We do ask for a non-refundable 50% deposit for placing orders of bulk succulents which may not be possible to be refunded. 

Do you ship in winter?

We ship our hardy succulents all year around. The hardy succulents a clearly stated as hardy on our product listings. Soft succulents can only be shipped from March through to October weather permitting.

What do I need to do once I receive my succulents?

It is as simple as placing them in a bright spot with no direct sunlight. Done!

They can stay like that for up to two weeks.

You can water them on the day you receive them if you receive them two weeks or more before the event date. We would recommend not watering them at least one week before the event day so that you don't have to work with wet plants on the day of the event. An extra tip is to rotate your succulent once every few days or when you notice them leaning to much towards the sun. This will keep them growing upright. 

How do my guests care for their new plant baby?

succulents need a bright spot with no direct sunlight and to be watered once every two weeks. Simple!