Frequently asked questions
At GT Plants, we take great pride in ensuring that your succulent favors arrive in pristine condition for your special day. Each succulent is carefully packaged in eco-friendly, protective materials. This not only helps to safeguard the plants during transit but also aligns with our commitment to sustainability. And here's the best part—we are proud to announce that we have successfully delivered all orders without any damage! Whether you're planning a wedding or any other celebration, you can trust that our succulents will reach you in perfect condition, ready to impress your guests.
We pride ourselves on our streak of zero-damage deliveries. However, if your succulent favours do arrive damaged, please contact us within 48 hours of delivery. You can reach out to our customer service team and provide photos of the damaged items. We will gladly replace any affected succulents to ensure your special occasion goes off without a hitch. Our dedication to quality and customer satisfaction is paramount, and we're here to make your experience as smooth and enjoyable as possible.