FAQs
How do I make an order?
Order your mini succulent wedding favours online from our online shop or email us for any special custom orders.
Can I return my order?
Because of the nature of our product, all sales are final sale. If you do have any concerns or questions please email us at contactgtplants@gmail.com and we will do our best to help you.
Do you deliver outside of Canada?
Rooted plants containing soil are prohibited to cross county borders and we cannot ship outside of Canada. We do ship all across Canada.
What if my order is received late and not on time?
We have a 100% delivery on-time record.
We make sure we ship orders on time for our clients to receive them around two weeks before the event date. This allows for any shipping delays and time to resolve any issues our customers have with their order.
We care about our customers and pride ourselves on our customer service and will do our best to resolve any issues.
Can I cancel my order?
We do have a non-refundable policy. If you would like to cancel your order please email us and if it is at all possible for us we would be more than happy to try and cancel your order and if a refund of any kind would be possible. We do ask for a non-refundable 50% deposit for placing orders of bulk succulents which may not be possible to be refunded.
Do you ship in winter?
Most of our mini succulents can be shipped all year round. This information is clearly stated in the product details.
What do I need to do once I receive my succulents?
It is as simple as placing them in a bright spot with no direct sunlight. Done!
Mini Succulents can go without being watered for 2 weeks so don't stress about them when you have 100 other things to stress about.
You can water them on the day you receive them if you receive them two weeks or more before the event date. We would recommend not watering them at least one week before the event day so that you don't have to work with wet plants on the day of the event.
An extra tip is to rotate your succulent once every few days or when you notice them leaning towards the sun. This will keep them growing upright.
How do my guests care for their new plant baby?
succulents need a bright spot with no direct sunlight and to be watered once every two weeks. Simple!
Watering tip! Place your succulent in a tray of water for 2 hours and let them soak up as much water as they need before placing them back into their pot.